FAQ
Frequently Asked Questions (FAQ)
Here you will find answers to our customers' most frequently asked questions. If you cannot find the information you are looking for, please do not hesitate to contact us.
How long does delivery take?
Order processing takes 1 to 3 business days.
Once your order has been shipped, the estimated delivery time is 7 to 14 business days, depending on the destination country or region.
During periods of high demand or due to customs procedures, delivery times may be slightly longer.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number (track & trace).
You can use this number to follow the status of your order online.
What payment methods do you accept?
We accept several secure payment methods, including:
- Credit and debit cards (Visa, Mastercard)
- Other payment methods available during checkout
The exact payment methods may vary depending on your country.
Can I cancel my order?
Orders can be cancelled within the first 24 hours after the purchase has been placed.
After this period, your order may already have been processed or shipped and can no longer be cancelled.
Can I return a product?
Yes, you may request a return within 14 days of receiving your order, provided that the product meets the conditions outlined in our Returns Policy.
What should I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect product, please contact us as soon as possible via email. Our customer service team will be happy to help you find an appropriate solution.
How can I contact customer service?
If you have any questions regarding your order or our products, you can contact us at:
Email: contact@mariah-boutique.com
Our team strives to respond to all inquiries within 1 to 2 business days.